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At PRWire, we are committed to facilitating a platform where users can distribute and explore press releases responsibly. This Refund Policy is designed to be fair, transparent, and aligned with responsible content dissemination.

1. Scope
   This Refund Policy applies to all purchases made on PRWire, including:
   a) Monthly subscription plans (subscription packs)
   b) One time purchases (single press release)
2. Definitions
   Subscription: A monthly plan that provides access to PRWire features and an allowance of press releases during each monthly billing cycle.
   Billing cycle: The monthly period that starts on the date a subscription payment is successfully processed and renews monthly unless cancelled.
   Single press release purchase: A one time purchase intended to distribute one press release.
3. Subscription plans (monthly)

3.1 Service delivery
Subscriptions are activated upon successful payment and provide access to PRWire features for the full billing cycle. The subscription is considered delivered when access is made available to your account, regardless of whether you actively use the service during that period.

3.2 Cancellation
You can cancel your subscription at any time to stop future renewals. Cancellation stops future billing and does not retroactively cancel or refund prior billing cycles.

3.3 Non refundable subscription fees already billed
Subscription fees are non refundable once a billing cycle has started. We do not provide refunds, partial refunds, or credits for:
a) unused time during a billing cycle
b) non usage of the service during a billing cycle
c) failure to cancel before renewal
d) requests to refund multiple prior months after the subscription was active and access was available

3.4 Limited exceptions for subscriptions
A refund may be considered only in the following limited cases:
a) duplicate charge or billing error confirmed by PRWire
b) unauthorized transaction, subject to reasonable verification
If approved, the refund is limited to the specific affected charge(s).

4. Single press release purchases

4.1 Non refundable after approval and publication
Once a press release has been approved and published through our distribution channels, we cannot offer a refund, as resources have been utilized to review and distribute the content across various platforms.

4.2 Refund eligibility for content non approval
If a single press release purchase is rejected and not published because the submitted content promotes hate speech, harassment, violence, or other harmful or unlawful content that violates our content guidelines, you may be eligible for a full refund for that specific single press release purchase.

Note: This eligibility applies to the single press release purchase only. It does not apply to subscription fees already billed.

5. Refund process (eligible cases only)

a) Notification
You will be notified by email if your content is not approved.

b) Refund request
Upon receipt of the non approval notification, you must submit a refund request within 7 days. Please email your request and include:

1. the email address used for your PRWire account
2. the press release title or submission reference
3. the PayPal transaction ID
4. a short explanation of the request

c) Review and approval
After reviewing your request, if it is deemed eligible under this policy, we will initiate the refund.

d) Refund method
All refunds are processed via PayPal to the original payment method used during checkout.

6. Refund timeline
   Upon approval, please allow up to 14 working days for the refund to be processed and reflected in your account. Processing times can vary depending on PayPal and your payment provider.
7. Goodwill refunds
   Any refund provided as a gesture of goodwill is discretionary, applies only to the specific transaction refunded, and does not create an obligation to issue additional refunds for other billing periods or purchases.
8. Disputes and chargebacks
   If you believe a charge was made in error, contact us first so we can review and resolve it. If a PayPal dispute or chargeback is filed, PRWire may provide relevant account and service records to demonstrate that access to the subscription service was provisioned and available for the disputed period.
9. Contact us
   If you have any questions or concerns regarding this Refund Policy, please contact us at contact@prwire.me.